shipping


BY PROCESSING YOUR PAYMENT AND COMPLETING AN ORDER WITH US, YOU ACCEPT THE FOLLOWING TERMS AND CONDITIONS REGARDING THE SHIPPING AND DELIVERY OF YOUR ORDER.
ALL ORDERS ARE PACKED AND SHIPPED WITHIN 24 HOURS OF PLACEMENT, EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS.
ORDERS PLACED AFTER 10 AM AEST ON MONDAY, TUESDAY, WEDNESDAY, THURSDAY AND FRIDAY WILL BE SHIPPED THE FOLLOWING BUSINESS DAY
AUSTRALIAN ORDERS

WE CHARGE A FLAT RATE OF $8.50 FOR AUSTRALIA POST EXPRESS SHIPPING ON ALL ORDERS WITHIN AUSTRALIA AND OFFER FREE SHIPPING FOR ORDERS OVER $100.00.WE OFFER FREE AUSTRALIA POST STANDARD SHIPPING FOR ALL ORDERS WITHIN AUSTRALIA.

THE ESTIMATED STANDARD DELIVERY TIME IS 2-5 BUSINESS DAYS AND EXPRESS SHIPPING TIME IS 1-3 BUSINESS DAYS,DEPENDENT ON AUSTRALIA POST’S DELIVERY SCHEDULE. IN MANY CASES, CUSTOMERS IN METRO AREAS WILL RECEIVE THEIR PACKAGE THE DAY AFTER IT IS SHIPPED. REGIONAL AREAS CAN TAKE UP TO 3 WORKING DAYS.

PLEASE NOTE THAT STAR TRACK COURIER CAN ONLY DELIVER TO PHYSICAL ADDRESSES, ORDERS ADDRESSED TO PO BOXES OR PARCEL LOCKERS WILL BE AUTOMATICALLY SENT WITH AUSTRALIA POST.

FROM THE 2ND OF APRIL 2017, AUSTRALIA POST'S DELIVERY SERVICE WILL CHANGE TO SIGNATURE ON DELIVERY WITH AUTHORITY TO LEAVE. THIS MEANS THAT AUSTRALIA POST WILL HAVE YOU SIGN FOR YOUR ORDER WHEN YOU ARE HOME AND WHEN YOU ARE NOT HOME TO SIGN FOR THE DELIVERY, YOUR ORDER WILL BE LEFT IN A SAFE PLACE SO IT IS READY AND WAITING FOR YOU. AUSTRALIA POST WILL ALSO TAKE A PHOTO OF WHERE YOUR ORDER WAS LEFT.

IF YOU DO NOT WANT AUSTRALIA POST TO LEAVE YOUR ORDER IN A SAFE PLACE WHEN YOU ARE NOT HOME TO SIGN FOR DELIVERY, PLEASE ENSURE YOU PROVIDE CLEAR INSTRUCTIONS IN THE NOTES FIELD WHEN PLACING YOUR ONLINE ORDER WITH SILVER BRUMBY BOUTIQUE.

ORDER TRACKING

ONCE YOUR ORDER IS PACKED AND LEAVES OUR WAREHOUSE, YOU WILL RECEIVE AN EMAIL WITH A TRACKING NUMBER SO YOU CAN TRACK THE PROGRESS OF YOUR ORDER.

ADDITIONAL INFORMATION

ABOVE DELIVERY TIMES CAN CHANGE DEPENDING ON THE TIME OF THE YEAR, HOLIDAY PERIODS, WEEKENDS AND SEVERE WEATHER. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES OR PACKAGES DELAYED IN TRANSIT.

ALL OUR PRICES ARE IN AUSTRALIAN DOLLARS (AUD) AND DO NOT INCLUDE LOCAL TAXES.
IT IS THE CUSTOMER’S RESPONSIBILITY TO PROVIDE THE CORRECT SHIPPING/DELIVERY ADDRESS FOR AN ORDER. IF THE WRONG DELIVERY ADDRESS IS PROVIDED, SILVER BRUMBY BOUTIQUE CANNOT OFFER REIMBURSEMENT FOR THIS PACKAGE.